PAIA Manual

Precision Exterior (A&A Precision Exterior)
Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
Date of Compilation: July 2026
Date of Last Revision: July 2026

PAIA Manual

Precision Exterior (A&A Precision Exterior)
Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
Date of Compilation: July 2026
Date of Last Revision: July 2026

1. Introduction

This Promotion of Access to Information Manual (“PAIA Manual”) has been prepared in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), as amended by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
It applies to Precision Exterior (also trading as A&A Precision Exterior), a private body providing professional exterior cleaning, restoration and protective coating services for residential, commercial and industrial properties.
The purpose of this Manual is to assist members of the public in:

Understanding the categories of records held by Precision Exterior
Knowing how to request access to those records
Understanding their rights under PAIA and POPIA

2. Contact Details of the Head of the Private Body / Information Officer

Name of Private Body: Precision Exterior (A&A Precision Exterior)
Physical Address: 35 Omar Cassim Street, Overbaakens, Port Elizabeth (Gqeberha), Eastern Cape, South Africa
Postal Address: Same as physical address
Telephone / WhatsApp: 075 360 2472
Email: info@precisionexterior.co.za
Website: www.precisionexterior.co.za
Information Officer:
The Head of the Private Body (or designated Information Officer)
Email: info@precisionexterior.co.za
Telephone: 075 360 2472
All PAIA requests must be directed to the Information Officer at the above contact details.

3. Guide on How to Use PAIA (Section 10 Guide)

The Information Regulator has compiled a Guide on how to use PAIA in terms of Section 10 of the Act. The Guide is available in all official languages and can be obtained from:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Tel: 010 023 5200
Email: enquiries@inforegulator.org.za / PAIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
The Guide is also available on the Information Regulator’s website and at their offices.

1. Introduction

This Promotion of Access to Information Manual (“PAIA Manual”) has been prepared in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), as amended by the Protection of Personal Information Act 4 of 2013 (“POPIA”).
It applies to Precision Exterior (also trading as A&A Precision Exterior), a private body providing professional exterior cleaning, restoration and protective coating services for residential, commercial and industrial properties.
The purpose of this Manual is to assist members of the public in:

Understanding the categories of records held by Precision Exterior
Knowing how to request access to those records
Understanding their rights under PAIA and POPIA

2. Contact Details of the Head of the Private Body / Information Officer

Name of Private Body: Precision Exterior (A&A Precision Exterior)
Physical Address: 35 Omar Cassim Street, Overbaakens, Port Elizabeth (Gqeberha), Eastern Cape, South Africa
Postal Address: Same as physical address
Telephone / WhatsApp: 075 360 2472
Email: info@precisionexterior.co.za
Website: www.precisionexterior.co.za
Information Officer:
The Head of the Private Body (or designated Information Officer)
Email: info@precisionexterior.co.za
Telephone: 075 360 2472
All PAIA requests must be directed to the Information Officer at the above contact details.

3. Guide on How to Use PAIA (Section 10 Guide)

The Information Regulator has compiled a Guide on how to use PAIA in terms of Section 10 of the Act. The Guide is available in all official languages and can be obtained from:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Tel: 010 023 5200
Email: enquiries@inforegulator.org.za / PAIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
The Guide is also available on the Information Regulator’s website and at their offices.

4. Categories of Records Available Without a Formal PAIA Request

The following records are freely available on our website or upon simple request (no formal PAIA application required):

Company overview and service descriptions
Website content and marketing material
Privacy Policy
Cookie Policy
This PAIA Manual
Contact details and quote request forms

5. Records Available in Terms of Other Legislation

Precision Exterior holds records as required under the following legislation (where applicable):

Companies Act 71 of 2008
Protection of Personal Information Act 4 of 2013 (POPIA)
Basic Conditions of Employment Act 75 of 1997
Labour Relations Act 66 of 1995
Occupational Health and Safety Act 85 of 1993
Income Tax Act 58 of 1962
Value-Added Tax Act 89 of 1991
Consumer Protection Act 68 of 2008
Electronic Communications and Transactions Act 25 of 2002

6. Subjects and Categories of Records Held

6.1 Company / Administrative Records

Founding documents and company registration details
Policies and internal procedures
Insurance policies
Contracts with suppliers and service providers

6.2 Financial Records

Accounting records and financial statements
Tax records (where applicable)
Invoices, quotations and payment records
Banking details and statements

6.3 Operational / Client Records

Client contact details and correspondence
Quotes, job cards, service agreements and invoices
Before-and-after photographs of completed work (with consent)
Site assessment notes

6.4 Human Resources Records (if applicable)

Employee personal information and contracts
Leave and payroll records
Training and safety records

6.5 Marketing & Website Records

Website analytics and cookie data (in accordance with our Cookie Policy)
Newsletter subscriber lists
Marketing materials and social media content

6.6 Other Records

Health and safety documentation
Any other records required for the lawful operation of the business

4. Categories of Records Available Without a Formal PAIA Request

The following records are freely available on our website or upon simple request (no formal PAIA application required):

Company overview and service descriptions
Website content and marketing material
Privacy Policy
Cookie Policy
This PAIA Manual
Contact details and quote request forms

5. Records Available in Terms of Other Legislation

Precision Exterior holds records as required under the following legislation (where applicable):

Companies Act 71 of 2008
Protection of Personal Information Act 4 of 2013 (POPIA)
Basic Conditions of Employment Act 75 of 1997
Labour Relations Act 66 of 1995
Occupational Health and Safety Act 85 of 1993
Income Tax Act 58 of 1962
Value-Added Tax Act 89 of 1991
Consumer Protection Act 68 of 2008
Electronic Communications and Transactions Act 25 of 2002

6. Subjects and Categories of Records Held

6.1 Company / Administrative Records

Founding documents and company registration details
Policies and internal procedures
Insurance policies
Contracts with suppliers and service providers

6.2 Financial Records

Accounting records and financial statements
Tax records (where applicable)
Invoices, quotations and payment records
Banking details and statements

6.3 Operational / Client Records

Client contact details and correspondence
Quotes, job cards, service agreements and invoices
Before-and-after photographs of completed work (with consent)
Site assessment notes

6.4 Human Resources Records (if applicable)

Employee personal information and contracts
Leave and payroll records
Training and safety records

6.5 Marketing & Website Records

Website analytics and cookie data (in accordance with our Cookie Policy)
Newsletter subscriber lists
Marketing materials and social media content

6.6 Other Records

Health and safety documentation
Any other records required for the lawful operation of the business

7. Processing of Personal Information (POPIA)

In accordance with POPIA, Precision Exterior processes personal information for the following purposes:

Responding to quote requests and enquiries
Scheduling, performing and managing exterior cleaning and coating services
Communicating with clients regarding appointments, progress and feedback
Improving our services and website experience
Complying with legal and regulatory obligations

Categories of Data Subjects: Clients, potential clients, employees (if any), suppliers and website visitors.
Categories of Information: Name, contact details, property address, correspondence, and any other information voluntarily provided.
Recipients: Trusted service partners/subcontractors (only where necessary), professional advisers, and authorities when required by law. We do not sell personal information.
Transborder Transfers: Personal information is generally processed within South Africa. Any transfers outside South Africa will only occur with appropriate safeguards.
Security Measures: Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, loss or damage.
For full details, please refer to our Privacy Policy available on the website.

8. Procedure for Requesting Access to a Record

Complete Form 2 (Request for Access to Record of Private Body) as prescribed in the PAIA Regulations.
Submit the completed form to the Information Officer at the contact details provided above (preferably by email).
Provide sufficient particulars to enable identification of the requester and the record(s) requested.
Indicate the form of access required (e.g. inspection, copy, electronic).
State the right the requester is seeking to exercise or protect and why the record is required.

Prescribed Forms are available from the Information Regulator’s website: www.inforegulator.org.za
The Information Officer will respond within 30 days (or as extended in terms of PAIA).

9. Fees

Request fee (payable on submission of Form 2): As prescribed by the PAIA Regulations (currently R140 for private bodies – subject to change).
Access fees: Charged for reproduction, search and preparation time in accordance with the official fee schedule published by the Information Regulator.
Personal requesters (requesting their own personal information) are exempt from the request fee.

An estimate of fees will be provided before access is granted where applicable.

7. Processing of Personal Information (POPIA)

In accordance with POPIA, Precision Exterior processes personal information for the following purposes:

Responding to quote requests and enquiries
Scheduling, performing and managing exterior cleaning and coating services
Communicating with clients regarding appointments, progress and feedback
Improving our services and website experience
Complying with legal and regulatory obligations

Categories of Data Subjects: Clients, potential clients, employees (if any), suppliers and website visitors.
Categories of Information: Name, contact details, property address, correspondence, and any other information voluntarily provided.
Recipients: Trusted service partners/subcontractors (only where necessary), professional advisers, and authorities when required by law. We do not sell personal information.
Transborder Transfers: Personal information is generally processed within South Africa. Any transfers outside South Africa will only occur with appropriate safeguards.
Security Measures: Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, loss or damage.
For full details, please refer to our Privacy Policy available on the website.

8. Procedure for Requesting Access to a Record

Complete Form 2 (Request for Access to Record of Private Body) as prescribed in the PAIA Regulations.
Submit the completed form to the Information Officer at the contact details provided above (preferably by email).
Provide sufficient particulars to enable identification of the requester and the record(s) requested.
Indicate the form of access required (e.g. inspection, copy, electronic).
State the right the requester is seeking to exercise or protect and why the record is required.

Prescribed Forms are available from the Information Regulator’s website: www.inforegulator.org.za
The Information Officer will respond within 30 days (or as extended in terms of PAIA).

9. Fees

Request fee (payable on submission of Form 2): As prescribed by the PAIA Regulations (currently R140 for private bodies – subject to change).
Access fees: Charged for reproduction, search and preparation time in accordance with the official fee schedule published by the Information Regulator.
Personal requesters (requesting their own personal information) are exempt from the request fee.

An estimate of fees will be provided before access is granted where applicable.

10. Grounds for Refusal of Access

Access to records may be refused on the grounds set out in Chapter 4 of PAIA, including (but not limited to):

Protection of privacy of a third party
Commercial information of a third party or of Precision Exterior
Confidential information protected by agreement
Safety of individuals or property
Legally privileged documents
Records that would prejudice the proper performance of duties

11. Availability of This Manual

This PAIA Manual is available:

On our website: www.precisionexterior.co.za/paia-manual
At our business premises during office hours
On request from the Information Officer (subject to payment of a reasonable reproduction fee if required)

12. Updates

This Manual will be reviewed and updated as necessary. The latest version will always be available on our website.

Precision Exterior
Professional Exterior Cleaning & Protective Coating Solutions
35 Omar Cassim Street, Overbaakens, Port Elizabeth
Tel / WhatsApp: 075 360 2472
Email: info@precisionexterior.co.za
www.precisionexterior.co.za

10. Grounds for Refusal of Access

Access to records may be refused on the grounds set out in Chapter 4 of PAIA, including (but not limited to):

Protection of privacy of a third party
Commercial information of a third party or of Precision Exterior
Confidential information protected by agreement
Safety of individuals or property
Legally privileged documents
Records that would prejudice the proper performance of duties

11. Availability of This Manual

This PAIA Manual is available:

On our website: www.precisionexterior.co.za/paia-manual
At our business premises during office hours
On request from the Information Officer (subject to payment of a reasonable reproduction fee if required)

12. Updates

This Manual will be reviewed and updated as necessary. The latest version will always be available on our website.

Precision Exterior
Professional Exterior Cleaning & Protective Coating Solutions
35 Omar Cassim Street, Overbaakens, Port Elizabeth
Tel / WhatsApp: 075 360 2472
Email: info@precisionexterior.co.za
www.precisionexterior.co.za