Refund / Cancellation Policy

At Precision Exterior, we strive to provide clear and fair terms for all our exterior cleaning services.

 

Last updated: July 2026

Refund / Cancellation Policy

At Precision Exterior, we strive to provide clear and fair terms for all our exterior cleaning services.

 

Last updated: July 2026

Cancellations

You may cancel a scheduled service up to 48 hours before the agreed appointment time at no charge.
Cancellations made within 48 hours of the scheduled start time may incur a cancellation fee of up to 50% of the quoted amount (to cover scheduling and preparation costs).
Same-day cancellations or no-shows will generally be charged at 100% of the quoted price.

Rescheduling

We are happy to reschedule your service at no extra cost if you provide at least 48 hours’ notice. Subject to availability, we will try our best to accommodate your preferred new date.

Refunds

Prepaid services: If a deposit or full payment has been made and the job is cancelled by you (with sufficient notice), we will refund the amount minus any reasonable administrative or preparation costs already incurred.
Service-related refunds: Our Service Guarantee applies if you are not satisfied with the quality of work. Claims must be made within 14 days of completion. Where valid, we will re-perform the service at no charge. Monetary refunds are at our discretion and only issued in exceptional circumstances.
All refund requests will be processed within 7–10 business days of approval.

Cancellations

You may cancel a scheduled service up to 48 hours before the agreed appointment time at no charge.
Cancellations made within 48 hours of the scheduled start time may incur a cancellation fee of up to 50% of the quoted amount (to cover scheduling and preparation costs).
Same-day cancellations or no-shows will generally be charged at 100% of the quoted price.

Rescheduling

We are happy to reschedule your service at no extra cost if you provide at least 48 hours’ notice. Subject to availability, we will try our best to accommodate your preferred new date.

Refunds

Prepaid services: If a deposit or full payment has been made and the job is cancelled by you (with sufficient notice), we will refund the amount minus any reasonable administrative or preparation costs already incurred.
Service-related refunds: Our Service Guarantee applies if you are not satisfied with the quality of work. Claims must be made within 14 days of completion. Where valid, we will re-perform the service at no charge. Monetary refunds are at our discretion and only issued in exceptional circumstances.
All refund requests will be processed within 7–10 business days of approval.

Deposits & Quotes

A deposit may be required for larger or commercial jobs to secure the booking.
All quotes are valid for 30 days from the date of issue, unless otherwise stated.

Changes to This Policy

We reserve the right to update this policy from time to time. The version published on our website at the time of booking will apply.
If you have any questions regarding cancellations or refunds, please contact us directly before your scheduled service.
Contact: info@precisionexterior.co.za or call 0753602472

Deposits & Quotes

A deposit may be required for larger or commercial jobs to secure the booking.
All quotes are valid for 30 days from the date of issue, unless otherwise stated.

Changes to This Policy

We reserve the right to update this policy from time to time. The version published on our website at the time of booking will apply.
If you have any questions regarding cancellations or refunds, please contact us directly before your scheduled service.
Contact: info@precisionexterior.co.za or call 0753602472